Our Process

A Process Built Around Your Success.

Clarity, precision and full accountability at every stage. You know exactly what we are building, exactly when, and exactly what it will cost — before a single hour of delivery time begins.

No surprises. No hidden fees. No invoice until you sign off.
Three Stages

Consult. Build. Deliver.

Every engagement follows the same disciplined framework — because discipline is what separates projects that succeed from projects that do not.

01
01

Consult.

We begin with a structured discovery session. Your objectives, challenges and requirements are mapped in precise detail. We document everything — your current state, your desired outcome, and the exact scope of work — before a single hour of delivery time is committed. You review and approve the brief. Only then do we proceed.

  • Initial discovery call — free, no obligation
  • Requirements mapping & documentation
  • Scope of work definition
  • Fixed-price quotation agreed in writing
  • Client sign-off obtained before work begins
02
02

Build.

With a signed-off specification in place, delivery begins. We work iteratively — building in clearly defined phases, with scheduled milestone reviews where you see progress, provide feedback, and confirm alignment. You are never left wondering what is happening or when.

  • Phased, iterative delivery
  • Milestone reviews at every stage
  • Full client visibility throughout
  • Adjustments made within agreed scope
  • Regular written progress updates
03
03

Deliver.

The completed deliverable is presented for your formal review. We do not raise an invoice until you have reviewed the work in full and provided written sign-off confirming it meets the agreed specification. Your satisfaction is a contractual prerequisite, not a courtesy.

  • Full client review of deliverables
  • Revision cycles within scope if required
  • Written sign-off obtained
  • Invoice raised only after approval
  • Post-delivery support window included

Why Our Process Protects You.

The majority of consulting and software projects that fail do so not because of technical complexity, but because of three entirely preventable causes: poor scope definition at the outset, a lack of transparency during delivery, and invoicing before the client has had the opportunity to properly review and approve the work.

Our process is designed explicitly to eliminate all three. We invest time in the specification phase that most firms skip. We maintain client visibility throughout delivery rather than working in isolation. And we do not raise a single invoice until you confirm, in writing, that the deliverable meets the agreed standard.

This is not a unique selling point. It is simply how professional consulting should work — and in our experience, how it rarely does.

No Upfront Fees

Your financial commitment begins only when work is complete and you are satisfied. No deposits, retainers or advance payments for standard engagements.

Written Specification Always

Every engagement begins with a documented scope of work — your contractual protection defining exactly what you receive and for exactly what price.

Milestone Transparency

Scheduled progress reviews at every delivery milestone. You see the work as it develops — not for the first time at final delivery.

Sign-Off Before Invoice

Written client sign-off is a contractual prerequisite before any invoice is raised. No approval means no invoice. It is that straightforward.

FAQ

Frequently Asked Questions.

Everything you need to know about working with Horizon Consulting and Marketing Ltd.

No. We do not require deposits or upfront payments for standard engagements. Payment is triggered only when a phase of work is reviewed by you and formally signed off as complete and satisfactory. Your financial commitment follows your satisfaction.
Project timelines vary significantly depending on scope. A focused consultancy engagement may take 2–4 weeks. A bespoke software development project may take 3–6 months. We provide a detailed timeline as part of the written specification before work begins — so you know exactly what to expect before you commit.
If a deliverable does not meet the agreed specification, we revise it at no additional cost until it does. Sign-off acts as formal acceptance that the work meets the agreed criteria. We do not invoice for work you have not approved.
Yes. We operate in full compliance with UK GDPR across all engagements. All personal data we handle is processed in accordance with our Privacy Policy and applicable UK data protection law. Software and systems we develop are built with data protection principles by design.
Yes. While we are a UK-registered limited company, we serve clients internationally. Our working processes are fully remote-compatible and we have experience delivering for clients across Europe and internationally. All contracts are governed by the laws of England and Wales.
The specification document covers: project objectives, scope of work, deliverables list, technical requirements, project timeline, milestone schedule, payment terms and acceptance criteria. It is the contractual foundation of every engagement and protects both parties throughout the project lifecycle.
Yes. You may cancel at any time by providing written notice. All active work ceases immediately upon receipt. You will only be invoiced for work completed and approved up to the point of cancellation. All work product completed to that stage transfers to you upon settlement of the partial invoice.
Contact us via the contact page, email lamin@horizonconsultingltd.co.uk directly, or use the Get In Touch button in the navigation. The initial discovery call is completely free and carries no obligation. We respond to all enquiries within 24 business hours.

Ready to Begin?

The first conversation is free, carries no obligation, and will give you a clear picture of what working with Horizon looks like.

Start Your Project → View Pricing
Or email us directly: lamin@horizonconsultingltd.co.uk